Important Information
Policies
To help make your stay at Gaylord Palms Resort & Convention Center in Kissimmee as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies and rooms guidelines for large-scale resort stays.
- Check-In and Check-Out
Check-in begins at 4:00 PM. Check-out is scheduled for 11:00 AM.
- Identification and Age Requirement
Guests must be at least 21 years old and present valid government-issued identification.
- Payment and Authorization
A valid credit or debit card is required at check-in. An authorization is placed for incidentals.
- Resort Fees
A daily resort fee applies and varies by booking channel and rate plan.
- Cancellation Policy
Cancellation terms depend on the selected rate and should be reviewed before confirmation.
- Smoking Policy
This is a non-smoking property. Smoking is permitted only in designated outdoor areas.
- Pet Policy
Pets are not permitted at Gaylord Palms Resort & Convention Center.